B Dulce

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Returns

We pride OURSELVES WITH awesome customer service

HOLIDAY RETURNS: We offer 30-day return window for US orders and 45-day return window for International orders. All other conditions still remain the same. 

US:

We hope that you love and treasure every purchase you make from B Dulce. However, if you wish to return an item for any reason, please do so within 14-days from the delivery date. Also, returned items must be in their original condition with tags attached.

Canada and International:

We do not accept returns, we only accept exchanges (for a different size or item equivalent to the money spent) or returns for store credit are accepted within 21 days from the delivery date. 

ADDITIONAL INFORMATION

– If we deliver an incorrect or damaged item (damage that has been caused by us), we will happily replace the item at no additional cost to you.

– For us to replace such items, customers will need to notify the delivery driver of their observation at the point of delivery. Once customers have taken delivery of their order and signed confirming this, they take ownership of the items and B Dulce will be unable to accept any returns. For this reason, we ask customers to carefully check and confirm the accuracy of their order with the delivery driver before acknowledging receipt by signing.

– B Dulce will not accept returns for items that have no material damage to them. Products that are materially intact but whose packaging may have scratches, peels, tearing, dents, discoloration, rust, or any other aesthetic impairment that does not affect the functionality or integrity of the actual product may not accepted by B Dulce as a return.